Privacy Policy

1. Introduction

Welcome to Porta30. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://porta30.pt and use our services.

Porta30
Location: Oeiras, Portugal
Contact:
geral@porta30.pt
+351 214 005 368

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you make a reservation or interact with our services, we may collect:

  • Contact Information: Full name, email address, phone number, postal address
  • Booking Information: Check-in and check-out dates, number of guests, room preferences, special requests
  • Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
  • Identity Verification: Passport or ID information (as required by Portuguese hospitality regulations)
  • Communication Data: Correspondence with our team, feedback, reviews, and inquiries
  • Marketing Preferences: Your consent to receive promotional communications

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, click patterns, referring URLs
  • Location Data: Approximate geographic location based on IP address
  • Cookies and Tracking Technologies: See Section 5 for details

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery


  • Processing and managing your reservations
  • Providing accommodation and hospitality services
  • Communicating about your booking (confirmations, modifications, cancellations)
  • Fulfilling special requests and preferences

3.2 Business Operations


  • Processing payments and preventing fraud
  • Maintaining accurate booking records and guest profiles
  • Complying with legal obligations (tax reporting, hospitality regulations)
  • Managing customer service inquiries and support requests

3.3 Marketing and Communication


  • Sending promotional offers, newsletters, and updates (with your consent)
  • Personalizing your experience based on preferences
  • Conducting surveys and gathering feedback

3.4 Website Improvement


  • Analyzing website usage and performance
  • Improving website functionality and user experience
  • Developing new services and features

3.5 Legal Compliance


  • Complying with Portuguese and EU legal requirements
  • Responding to legal requests and preventing illegal activities
  • Protecting our rights, property, and safety

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:


  • Contract Performance: Processing necessary to fulfill your booking and provide services
  • Legitimate Interests: Improving our services, fraud prevention, and business operations
  • Legal Obligations: Compliance with Portuguese hospitality laws and tax regulations
  • Consent: Marketing communications and optional data collection (you may withdraw consent at any time)

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Types of Cookies We Use:


Essential Cookies: Required for website functionality and booking system operation
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies: Track your preferences for personalized advertising
Functional Cookies: Remember your preferences and settings

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Sharing Your Information

We may share your information with:

6.1 Service Providers


  • Payment Processors: Secure handling of payment transactions
  • Booking Platforms: Third-party reservation systems and travel agencies
  • Analytics Providers: Website performance and user behavior analysis (e.g., Google Analytics)
  • Email Service Providers: Marketing and transactional email delivery
  • Cloud Storage: Secure data storage and backup services

6.2 Legal Requirements


  • Law enforcement, regulatory authorities, or courts when legally required
  • Protection of our legal rights and property

6.3 Business Transfers


  • In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, and regulatory requirements
  • solve disputes and enforce agreements

Typical Retention Periods:

  • Fulfill the purposes outlined in this Privacy Policy
  • Booking Records: 7 years (for accounting and tax purposes)
  • Marketing Data: Until you withdraw consent or request deletion
  • Website Analytics: Aggregated data retained indefinitely; individual data typically 26 months

8. Your Privacy Rights (GDPR)

Under GDPR and Portuguese data protection law, you have the following rights:

  • Right to Access: Request a copy of your personal data we hold
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Oppose processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time
  • Right to Lodge a Complaint: File a complaint with the Portuguese Data Protection Authority (CNPD)


To exercise these rights, contact us at geral@porta30.pt

9. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions confirming equivalent data protection standards
  • Other legally approved transfer mechanisms

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:
  • Encryption of sensitive data (SSL/TLS for website communications)
  • Secure payment processing through PCI-DSS compliant providers
  • Access controls and authentication protocols
  • Regular security assessments and updates
  • Staff training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending email notifications for material changes (if you have provided consent)

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Porta30

Email: geral@porta30.pt
Phone: +351 214 005 368

Address:
Rua do sol nascente nº30
2780-167 Oeiras
Portugal

15. Cookie Consent Management

By continuing to use our website, you consent to our use of cookies as described in this policy. You may adjust your cookie preferences at any time through:

  • Your browser settings
  • Our cookie consent banner
  • Contacting us directly to opt out of specific tracking
This Privacy Policy is provided in accordance with Portuguese Law No. 58/2019 (GDPR implementation) and Regulation (EU) 2016/679 (GDPR).